Terms and Conditions
Welcome to Roby. This page outlines the terms and conditions that govern the use of all services, games, and promotions offered on this platform. By creating an account and using the services, all users agree to be bound by these rules, which form a legally binding agreement. It is essential to read and understand these conditions fully before participating in any activities on the official casino Roby.
Acceptance of the Agreement
Registering an account signifies full acceptance of these terms and conditions, our Privacy Policy, and any specific rules applicable to individual promotions or games. If a user does not agree with any part of these terms, they should not use the services. The platform reserves the right to modify these terms at any time. While we may endeavour to notify players of significant changes, it remains the user’s responsibility to review this page periodically for updates.
Account Eligibility and Registration
To register an account, a person must be at least 18 years of age and of legal age for gambling in their jurisdiction. The services are intended for players in regions where online gambling is legal. It is the player’s duty to ensure compliance with local laws. During registration, users must provide valid and accurate information, including their name, date of birth, and contact details. Only one account per person, household, or IP address is permitted. Roby reserves the right to request verification documents at any stage to confirm a player’s identity and age.
Player Responsibilities
Users are responsible for the security of their account login details. All activities conducted through an account are considered valid, and the account holder is solely responsible for them. It is crucial to keep the username and password confidential. If there is a suspicion that account security has been compromised, customer support must be notified immediately. Players are also responsible for ensuring the accuracy of their registered information and updating it as necessary.
Deposits and Withdrawals
All financial transactions are conducted in Australian Dollars (AUD) or other available currencies, including various cryptocurrencies. Deposits must be made from a payment source registered in the player’s own name. Before processing withdrawals, Roby may conduct verification checks (KYC), which require submitting documents like a valid ID and proof of address. Withdrawal processing times are detailed on the payments page but are subject to completion of any required verification. Minimum and maximum transaction limits apply and vary by payment method.
Bonuses and Promotions
All bonuses and promotions are subject to specific terms and conditions, which are provided alongside the offer. These rules typically include:
- Wagering Requirements: A multiplier that dictates how many times a bonus amount (and sometimes the deposit) must be played through before winnings can be withdrawn.
- Maximum Bet: A limit on the bet size while a bonus is active, such as the AU$7.50 max bet for the welcome offer.
- Game Contributions: Different games may contribute differently towards wagering requirements. For instance, pokies might contribute 100%, while table games contribute a lower percentage.
- Validity Period: Bonuses expire after a certain period, like the 10-day window for the welcome package wagering.
Participation in promotions is optional. Claiming a bonus constitutes acceptance of its specific terms. Abuse of bonus offers may result in the forfeiture of the bonus and any winnings derived from it. Players should review the full Roby contact us page for more details on specific rules.
Prohibited Conduct
Any fraudulent or unfair practices are strictly forbidden. This includes, but is not limited to, using stolen credit cards, engaging in money laundering, colluding with other players, or exploiting software bugs. The use of automated software or bots to play games is also prohibited. If such activity is detected, Roby reserves the right to close the account, void all transactions, and retain any funds.
Limitation of Liability and Governing Law
Roby operates under a Curaçao eGaming License 365/JAZ and strives to provide a secure and fair gaming environment. However, the platform is not liable for any losses incurred due to connection issues, software errors, or misuse of an account. These terms and conditions are governed by the laws of Curaçao. In the event of a dispute, players should first contact customer support to seek a resolution.