Privacy Policy

At Roby, safeguarding personal information is a core part of our commitment to players in Australia. This privacy policy outlines how we collect, use, protect, and handle user data. We are dedicated to ensuring transparency and providing a secure gaming environment for everyone who enjoys the Roby online casino. This document explains the types of information gathered and the purposes for which it is processed.

Information We Collect

To provide our services, we collect various types of information. This includes personal identification details such as name, date of birth, and email address provided during registration. We also gather technical data, including IP addresses, browser types, and device information, to ensure service functionality and security. Transactional history and gameplay data are collected to meet operational and regulatory requirements.

How We Use Information

The data collected is used for several key purposes. Primarily, it enables us to manage accounts, process deposits and withdrawals, and deliver customer support. Information is also crucial for identity verification processes, which are required to comply with legal obligations and prevent fraud. Additionally, we may use anonymised data for analytical purposes to improve our platform, games, and overall user experience.

Data Security

Protecting data is a top priority. We employ industry-standard security measures, including SSL encryption, to protect all information transmitted between a player’s device and our servers. Access to personal data is strictly controlled and limited to authorised personnel. Our security protocols are regularly reviewed to adapt to new threats and ensure a high level of protection, which is a key part of our approach outlined in the Roby responsible gambling guidelines.

User Rights and Choices

Users have several rights concerning their personal information. These rights empower individuals to maintain control over their data. These include:

The right to access personal data we hold.
The right to request the correction of any inaccurate information.
The right to request the deletion of data, subject to legal and regulatory retention periods.
The right to object to or restrict certain types of data processing.
The right to data portability, allowing information to be transferred.

To exercise any of these rights, players can contact our support team.

Our platform uses cookies to enhance functionality and the user experience. Cookies are small text files stored on a device that help remember preferences, facilitate logins, and analyse site traffic. These can be managed or disabled through browser settings, although doing so may affect the performance of some site features.

Changes to This Policy

This privacy policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage players to review this page regularly to stay informed. Significant changes will be communicated through appropriate channels.

Contact Us

For any questions or concerns regarding this privacy policy or the handling of data, please contact our support team via email at support@robycasino.com. We are available to address any inquiries and provide clarity on our privacy practices.